Click on the "Sign up" button in the upper right corner of the home page. Then, you may choose the way of registration: via an email address, phone number, or using social networks.

• If you register via email, enter all the necessary information, including email address, password, currency, and promo code (if you have it). Then click the "Create an Account" button. After that, you will receive an email with an activation link. Just follow the link, and your account is ready to play!

• If you register a phone number, enter all the necessary information, including email address, password, currency, and promo code (if you have it). Then click the "Create an Account" button. You will receive an SMS with a code that you should enter into the field in the open tab.

• If you register via social networks: pick one of the offered social networks, click the icon, and enter all the necessary information in the opened tab. Then click the "Create an Account" button. That’s it! Your account is ready to play!

Please feel free to contact our Live Support if you face any problems while registering your account.

If you cannot create an account, please contact our Customer Service. You can contact them via Live Chat or send them an email at [email protected]. Our Support Team works 24/7.

You can only open one CASONGO.

If you are unable to log in to your account, please contact our Customer Support. You can contact them via Live Chat or send them an email at [email protected]. Our Support Team works 24/7.

If you wish to close your CASONGO, please send us a request via the following email address: [email protected]

Please be aware that all unpaid bonuses, ongoing and unsettled sports bets will be interrupted and cancelled at the time of closing your account.

However, you will have the possibility to withdraw your real money balance available on the account at the time of its closure.

In addition, you can suspend the use of the profile for a certain period, if necessary, while also making an appropriate request to the following email address: [email protected]

The maximum payment a player can receive depends on their daily limit.

To view your transaction history, please log into your account, click on the menu button to the right of the deposit button, and then on Transaction History.

To view our Terms & Conditions, please click on the Terms & Conditions button at the bottom of the home page of the site.

You can contact our customer support team via chat or send an email to [email protected]. Our support team works 24/7.

Unfortunately, Payment Providers do not inform us about the reasons why a deposit may be declined. But here are some of the most common reasons why the transactions could fail:

• Incorrect payment details are the widespread cause of failure. If your details don't match, your bank or payment provider will automatically reject the transaction.

• Incorrectly specified CVV2/CVC2 security number.

• Not enough funds on the account from which the transaction was made.

• An excessive limit in the e-wallet.

• Too many active credit cards.

In this case, we recommend you contact your bank. If you still have any difficulties with deposits, please click here or contact us directly through Live Support for more information and assistance.

• Click the Deposit button on the top panel to access your assets

• Go to your currency tab

• Select Withdraw

• Enter the amount you need

• Input or select your wallet address

• Click the Withdraw button.

CASONGO accepts the following currencies and cryptos: EUR (€), USD ($), INR (₹), BTC, ETH, BNB, USDT, and TRX. You should pick only ONE currency during registration. But still, you can add another one after it. To do so, please contact our Live Support.

Depositing here is as easy as pie. To deposit into your account:

• Please log in to your account.

• Press "Deposit" in the header.

• Choose the payment system you like.

• And follow the simple instructions.

Please check that the amount you wish to withdraw is available and that you have not reached your daily withdrawal limit.